We highly recommend to contact integration platforms to figure out what metrics they can extract. Sometimes integration platforms don't have certain metrics out of the box, so it's better to contact them.
Useful integrations
1
Create a new ticket
(Zendesk) when an sms message is sent in JustCall
2
Add a comment to an existing ticket
(Zendesk) when an sms message is sent in JustCall
3
Change status of a ticket
(Zendesk) when an sms message is sent in JustCall
4
Update a ticket
(Zendesk) when an sms message is sent in JustCall
More integrations
More integrations to Zendesk
I don’t know anyone who wouldn’t like Zendesk. It's the number one tool for customer service. Do you know what could potentially make your life even better? Automation! Integrate Zendesk with your entire tech stack to increase your efficiency.